I've recently looked into creating a QA forum, at a request of a number of team members, where members of the QA community inside where I work can post questions or blog posts and share them with others.
The benefits of using something like this over email is that it keeps
everything in one place, it stores the questions for ever, so if we have new
starters and they have a question they can look at these sites first before
sending out an email.
I've suggested OSQA as the question exchange software and we are just going
to use a standard wiki for the blog post /information storage.
I got asked how can we ensure that its kept up to date? As it will only really be useful if it is kept up to date.
The simple answer is, that if it's not kept up to date then obviously people
aren't using it so it's not that much of an issue if that is the case. If
people are using it consistently then it should in theory stay up to date and
be an excellent source of information for new starters and older heads!
I will keep you up to date with its success (or lack of) over the next